Frequently Asked Questions

Where can I access TruServe?
Since TruServe is web-based, it can be accessed from any internet enabled device. Anytime. Anywhere.

Do I need to download or install anything on my computer to use TruServe?
No – you only need access to the Internet, and an internet browser (Mozilla Firefox, Google Chrome, Internet Explorer, etc…). There is nothing to download.

What parts of TruServe are customized to our organization?
Any values that can be tracked within TruServe are able to be customized. TruServe helps organizations track what is important to them.

How is our data kept secure and confidential?
Your data security is a top priority for TruServe. A 256 bit SSL Certificate is used for each site which encrypts and secures data transactions.

When is technical support available?
Dedicated TruServe support is provided Monday through Friday 8:00 am-4:30 pm CST.

Is TruServe an annual cost or a one-time fee?
Annual.

How much does TruServe cost?
Different price levels are available. Every price level includes unlimited data entry, reporting, mapping, and access to the CRH help desk. Please contact Mark Barclay, TruServe Support for more information.

What comes with a TruServe enrollment?
Every organization that uses TruServe has their own unique website and URL. Only users that have been granted access will be able to use the system. Enrollment also includes training via webinar (on-site training available for an additional cost), and unlimited access to the Center for Rural Health help desk during normal business hours.

How was the system originally created?
The system was created for internal use by the Center for Rural Health. As more organizations saw the need for a web-based tracking system, TruServe was adapted to meet those needs. The first external organization to use TruServe was the Minnesota Office of Rural Health and Primary Care. Currently, 40+ organizations use TruServe.

What happens to our data if we discontinue use of TruServe?
If for any reason, an organization wishes not to continue using TruServe, a full copy of all their data will be provided to them (e.g., zip file). All data will then be deleted from CRH servers.